> For the complete documentation index, see [llms.txt](https://docs.kernel.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.kernel.ai/app/actioning/delete.md).

# Delete accounts

[Open Delete accounts in Kernel](https://app.kernel.ai/cleaning/delete?view=cards)

The delete action removes dead and dormant accounts from your CRM. These accounts may belong to closed businesses, have non-functional websites, or use suspicious URLs. Removing them reduces clutter and avoids spending enrichment credits on records you cannot use.

<figure><img src="/files/hOwIfW0mZMZpvWI8lHCb" alt="Delete accounts queue showing risk tiers, reasons, and review controls"><figcaption><p>The Delete accounts queue shows why each record was marked for deletion, its risk tier, and the available review actions.</p></figcaption></figure>

## How deletion works

Kernel evaluates each account against your configured deletion rules, which control parameters such as:

* **Website functionality** - whether the site is working, parked, or offline
* [**Company operational status**](/data/firmographics/operational-status.md) - whether the business is still active
* **Generic URLs** - whether the account carries a non-corporate URL (e.g., gmail.com)
* [**Active ownership**](/app/data-setup/active-users.md) - whether the account is actively managed by a sales rep

Safeguarded accounts are always excluded from deletion, regardless of other factors.

## Risk controls

Deletion recommendations respect your [risk tier thresholds](/app/data-setup/configuration.md). By default, only accounts at or below Medium risk are eligible for deletion. Accounts above your configured threshold are excluded automatically.

## Taking action

Within the Kernel app, you can review all accounts recommended for deletion alongside the reasoning behind each decision. Accounts can be approved or rejected individually or in bulk, filtered by risk tier and CRM fields.

{% hint style="danger" %}
Note: Deleting accounts is a destructive action. Ensure you have appropriately reviewed the data.
{% endhint %}

## Related pages

* [Operational status](/data/firmographics/operational-status.md)
* [Active users](/app/data-setup/active-users.md)
* [Risk management](/app/data-setup/configuration.md)
* [Actions](/app/actioning.md)