Audit trail

Kernel keeps a rolling snapshot of your CRM to ensure you can effortlessly roll-back.

While deleted accounts go to the Recycle Bin in Salesforce and can be restored within 14 days, account merges are irreversible. To lower the risk, Kernel provides its Account risk methodology, a full audit trail, and backup functionality that allows you to roll back your changes.

Kernel allows for the reparenting of objects back to accounts that have been merged so that you can restore any account that takes place.

Recommendations

It is recommended that the user perform a daily or weekly data export using Salesforce's native export service during the implementation phase.

The Salesforce administrator should also confirm that the Recycle Bin is working.

Audit trail

Kernel maintains full audit trails and can assist in reversing any action

Salesforce does not provide a native way to reverse account merges. Once two accounts are merged, only one record survives and the other is functionally deleted.

How Kernel handles reversals

Kernel maintains a complete audit trail of all actions taken — merges, deletions, and associations — including full logs of field values before and after, linked objects that were reparented, and the reasoning behind each decision.

If an action needs to be reversed, the Kernel team will assist in restoring accounts to their previous state. This includes:

• Restoring merged accounts in your CRM

• Reparenting objects back to their original accounts

• Reversing hierarchy associations

Contact your Solutions Engineer or reach out via your shared Slack channel to initiate a reversal.

Recommendations

It is recommended to perform a daily or weekly data export using Salesforce's native export service during the implementation phase. The Salesforce administrator should also confirm that the Recycle Bin is working.