> For the complete documentation index, see [llms.txt](https://docs.kernel.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.kernel.ai/concepts/feedback-loop.md).

# Feedback loop

{% embed url="<https://pub-8e1d08f439ec43bdbb79f1055a273a02.r2.dev/crm-feedback-field-673192ba.mp4>" %}

## Kernel's approach to data feedback

<figure><img src="/files/CWkS4XjNDuOzmiOJkzXo" alt=""><figcaption></figcaption></figure>

## How to leave effective feedback

<figure><img src="/files/tkzWYHoPFFF4h3zSk7G3" alt=""><figcaption></figcaption></figure>

## Viewing feedback responses in the app

The Kernel app includes a section where feedback can be both submitted and reviewed.

<figure><img src="/files/9Kucy3LD1IBCugKsW5YB" alt=""><figcaption></figcaption></figure>

Click on an individual account to see the response. Once a ticket has been resolved, the field in Salesforce will appear with a green tick (✅). You can read the outcome of the resolution in the feedback section of the app.

## Setting up the feedback field

Kernel's feedback field is a required field to be configured within the CRM as part of the implementation process. This allows users to directly submit feedback on the account or object, which will be ingested by our support team to promptly act upon.

<table><thead><tr><th width="142.69921875">Field Label</th><th width="182.2578125">Field Name</th><th>Help Text</th></tr></thead><tbody><tr><td>Kernel - Feedback</td><td><code>kernel_feedback__c</code></td><td>Field for users to populate feedback for Kernel to directly ingest and respond to within SLA requirements.</td></tr></tbody></table>