Feedback API

API endpoints for programmatic feedback submission and tracking.

Two API endpoints are available for submitting and tracking feedback programmatically. These require configuration with the Kernel team.

Authentication

Kernel will provide you with an x-api-key to pass to the headers.

Submit Feedback

POST /feedback

Submit feedback for a Salesforce account.

{
  "salesforceId": "0011Q00001z8wBzQAI",
  "name": "Missing revenue data",
  "feedback": "Revenue field is showing $0 but this account has known revenue of ~$50M"
}

Field	Type	Required	Description
salesforceId	string	Yes	Salesforce Account ID (18-character, starts with 001)
feedback	string	Yes	The feedback details
name	string	No	Short title for the feedback. Defaults to the salesforceId if not provided

Response

{
  "status": "Success",
  "message": "Your feedback has been successfully submitted to our team",
  "ticketId": 118793
}

Save the ticketId to check the status of your feedback later.

Get Feedback Status

GET /feedback

Check the status of a previously submitted feedback ticket.

{
  "ticketId": 118793
}

Field	Type	Required	Description
ticketId	number	Yes	The ticket ID returned from the submit endpoint

Response

Field	Description
ticketId	Ticket number
ticketState	new, open, or closed
outcome	Resolution outcome (populated when closed)
salesforceId	The Salesforce Account ID from the original submission
feedbackBody	The feedback text. Prefixed with ✅ when the ticket is closed

Open ticket:

{
  "ticketId": 118793,
  "ticketState": "new",
  "outcome": "",
  "salesforceId": "0011Q00001z8wBzQAI",
  "feedbackBody": "Revenue field is showing $0 but this account has known revenue of ~$50M"
}

Closed ticket:

{
  "ticketId": 118793,
  "ticketState": "closed",
  "outcome": "false_feedback_no_action",
  "salesforceId": "0011Q00001z8wBzQAI",
  "feedbackBody": "✅ Revenue field is showing $0 but this account has known revenue of ~$50M"
}